- IT Support
- London
IT support London for offices and businesses
Our IT support London service covers offices and businesses across the capital, and it has to deal with more than the computers: shared buildings, landlord supplied connections and networks that someone else may have installed.
Local service
IT support in a London office
In a London office the fault is not always in the office. The internet connection may come through a landlord or a building wide service, the cabling may run through shared risers, and the comms room may belong to the building rather than to you. Part of good IT support is working out quickly which link in that chain has failed, and who needs to be contacted.
Having cabling and support in one company helps here. A support request that turns out to be a network fault can move to network repair and troubleshooting, and the cabling behind it is covered by our data cabling in London work. Failed work computers are covered by computer repair.
Support also follows the rules of working in the capital. If a visit is needed, the Ultra Low Emission Zone covers every London borough, every day except Christmas Day, so how engineers travel to site is worth agreeing in advance.
What is included
What is included
Shared building issues
Problems that involve landlord services, shared risers or a building comms room.
Accounts and devices
Set up, changes and removals as staff join and leave.
Network and Wi-Fi faults
Traced to the access point, cabling, switch or connection at fault.
Backups and security basics
Important data protected and accounts secured.
Our engineers hold
Qualifications held by our engineers
Between them, our engineers hold Microsoft, Cisco, CompTIA and fibre optic certifications, plus CSCS and ECS cards.
- CompTIA A+IT support
- CompTIA Network+Networking
- CompTIA Security+IT security
- Microsoft CertifiedMicrosoft technologies
Held by individual engineers. Not every engineer holds every qualification.
Tell us about your site and what you need.
Local coverage
Support across London
This page covers support for London sites. For the wider picture of how we work in the capital, see the London area overview, or browse every area we cover.
Users and devices
How many people and devices are supported.
Sites and floors
The number of offices or floors that need cover.
Scope of cover
Which services and which hours the agreement includes.
Building connectivity
Whether the connection and cabling are your own or supplied by the building.
How it works
How support starts in London
Review
We look at your setup, and at what the building provides.
Agree scope
What is covered, and how problems are reported.
Set up
Accounts, devices and documentation brought into order.
Support
Requests handled, with building faults raised with the right party.
Nearby locations
Related London pages
FAQ
London questions
Tell us about your site and what you need.
Get a QuoteCan you support an office where the building manages the internet?
Usually support works with what you control: your own network, Wi-Fi, devices and accounts. Faults that sit with the building or its provider are raised with them, with clear evidence of what has been tested.
Who is responsible when Wi-Fi drops in one part of the office?
It can be an access point, a cable, a switch port or the connection itself. The first job is to trace the fault, because the owner of the fix depends on the cause, and a building service is handled differently from your own equipment.
What security basics should a London business have in place?
The NCSC's guidance for small businesses names two that cost little: switch on the firewall, and change the default passwords on all internet enabled devices. These are a starting point, not a full security plan.
How are site visits arranged across London?
That depends on the support agreement. Travel is affected by the Ultra Low Emission Zone, which covers every London borough. Ask which issues are handled remotely and which need a visit, and how travel is covered.
Related services
Related services
Managed IT Services
Ongoing IT management and maintenance for your business.
IT Maintenance Contracts
Planned maintenance agreements for your network and IT equipment.
Computer Repair
Repair for business computers, home working setups and remote support.
Get a Quote
Talk to us about support in London
Tell us about your site and what you need.
